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Joined 11 months ago
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Cake day: October 25th, 2023

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  • I’d escalate the matter, an Apple Store is supposed to deliver the same experience even if you are at an Apple Store in China or Canada (I have not heard of anything about Apple China being independent from Apple stores anywhere else around the world either). This wouldn’t align with the company’s values.

    Anyways, try going to another Apple Store. You probably deserve an entire phone replacement if that frame/screen is not repairable.