I got my iPhone 12 Pro Max around two years ago in China, and now, battery health only has 77%. That made me go to the Genius Bar to replace my battery in Toronto on 14th November. I paid 134.47 Canadian Dallas for that.
After replacing the battery, I realized that the iPhone screen pumped up with a gap, which seemed unstuck. I tried to contact Apple support, and they told me it was a severe technical accident and I needed to make another appointment to fix it. I went to the Genius Bar today. On the 15th of November, the technical team leader grabbed my iPhone, and I waited for 2 hours; after that, he told me they had replaced the whole screen instead of fixing it. But the new issue with the screen encountered was when I pressed the bottom of the screen, and I could hear the click sound, which means the screen wasn’t replaced properly.
Finally, the store manager and technical team leader tried to convince me of the reason for this issue coz my iPhone was manufactured in China, and the frame was different from North America. They can do nothing with that, and I don’t need to go back again. This was the best condition they could perform.
Additionally, I asked about compensation for my time-wasting and travel expenses, and they gave me the same answer: they could do nothing about that.
So, does anyone have had this situation before, and is there anything I can do about this? Or just accept this bullshit. I appreciate it.
You must log in or register to comment.
That literally makes no sense!
I’m a former Apple technician, I worked in a store that saw a lot of phones from China, I’ve replaced screens on many of those devices and never had this issue!
There isn’t different screen parts for different countries, so that wouldn’t even make sense. I would be giving Apple support another call, and asking to be escalated to tier two, as the base level people can’t do much regarding this issue.
I’d escalate the matter, an Apple Store is supposed to deliver the same experience even if you are at an Apple Store in China or Canada (I have not heard of anything about Apple China being independent from Apple stores anywhere else around the world either). This wouldn’t align with the company’s values.
Anyways, try going to another Apple Store. You probably deserve an entire phone replacement if that frame/screen is not repairable.
I sell/repair phones for a living.
Seems that there is a possibility that the technician has basically incorrectly fixed your phone. These things happen, and in my country, such repairs are usually prefaced with “we will try and replace your battery but yada yada yada” noting that some models are not that easy to fix, especially those who use glue instead of screws.
Plus we have a rather pro consumer tribunal for problems such as these, so most of the time, we would tell the difficulty of doing those types of battery replacement.
Not sure about your country though. If you have something like a consumer tribunal, they would be a better place for you to argue things.