A hostel company I stayed with a while back emailed me with the subject: “Your booking is confirmed!”. This made me frantically check all my accounts since I hadn’t booked any hostels recently. I was super concerned until I opened the email and saw… it was a stupid marketing email…
This kind of marketing should be illegal. Don’t use Clink Hostels.
Better yet, demand loudly to get a refund. When they say there is nothing to refund, insist that you have an email confirming a booking.
Escalate to management as quickly as possible so you’re not just annoying some poor front desk worker that had nothing to do with it.