Hi all,
I’ve been having a problem with my apple tv for the past few days. Certain apps basically don’t work: Max has audio but no video and when I try to use Disney+ I get an HDCP issue error message. On AppleTV Plus or Hulu every now and then the video will cut out for a few seconds and then the “dolby vision” and “dolby audio” pop-up will appear and everything will go back to normal. Does anyone know how to fix these issues? My google-fu is failing me.
My apple tv is updated to tvOS 17.1 and is plugged directly into a LG B9 tv.
Damn I was hoping this was the answer but I updated the tv and the issue is still occurring (at least on Disney and Max).
As a result of other resolutions on internet, try these steps:
Restart Apple TV is to ensure any remnants of steps 1 and 3 do not influence step 5.
If this works then do the same for Max.
Wow, that seems to have worked for both of them! Thank you so much for your help!!!