The big thing here is that there sending everyone who bought a ghost case a new one. Because it scratching isn’t really a defect to what they claim the case is/can do. When i first got this email I was expecting it to be like “so yea, if you received a case with scratches already on it, send us a picture, and we’ll send you this new one when it’s ready.” not “we’re giving it to everyone who bought one, you don’t need to do shit”