I had my AirPods Pro (1st gen) replaced twice at no cost. First time it was half a year in so still under warranty, but the problem wasn’t widely known yet. They barely asked any questions. Just gave me one new earbud. Second time it was already after a year has passed, but by then the crackling problem was well documented, and this time I got a new set. Again, no questions asked. Didn’t even need to come in for them to check my AirPods. I did have to go to the nearby store to pick the new ones up and return the defective ones. But it was a matter of 3 minutes in the store.
Years before that I remember a friend getting an email where Apple was apologizing for the problems a lot of users have experienced with their iPod Nano ( I think she had 1st gen), that by then was like 5 years old. She got an offer to replace hers with a brand new one. “We’re sorry, here’s the new one, what color do you want?” FIVE YEAR OLD DEVICE my mind was blown
I switched to iPhone around that time. I don’t remember if that situation was the last thing that pushed me, or if I already had my 4S and realized that I will never leave Apple if they care about their customers so much
Apple support is awesome.
I had my AirPods Pro (1st gen) replaced twice at no cost. First time it was half a year in so still under warranty, but the problem wasn’t widely known yet. They barely asked any questions. Just gave me one new earbud. Second time it was already after a year has passed, but by then the crackling problem was well documented, and this time I got a new set. Again, no questions asked. Didn’t even need to come in for them to check my AirPods. I did have to go to the nearby store to pick the new ones up and return the defective ones. But it was a matter of 3 minutes in the store.
Years before that I remember a friend getting an email where Apple was apologizing for the problems a lot of users have experienced with their iPod Nano ( I think she had 1st gen), that by then was like 5 years old. She got an offer to replace hers with a brand new one. “We’re sorry, here’s the new one, what color do you want?” FIVE YEAR OLD DEVICE my mind was blown
I switched to iPhone around that time. I don’t remember if that situation was the last thing that pushed me, or if I already had my 4S and realized that I will never leave Apple if they care about their customers so much