Madhumita Murgia / Financial Times: How an Uber Eats worker created UberCheats, a web app that computed the actual distance a courier traveled, after suspecting algorithmic error and underpayment — A tech-savvy Uber Eats worker was sick of the algorithms that controlled his day. So he decided to fight back
The site has some trouble with the mobile view, but I managed to read it in desktop mode. I grow to think that transparency is one of the most important things there is, not just in AI or ML, because people are also often governed by processes that lack transparency :(