I started migrating my servers from Linode to Hetzner Cloud this month, but noticed that my quota only gave me ten instances.

I need many more, probably on the order of 25 right now and probably more later. I’d also like the ability to create test servers, etc.

I asked for an increase with all of that in mind, and Hetzner replied:

“As we try to protect our resources we are raising limits step by step and on the actuall [sic] requirement. Please tell us your currently needed limit.”

I don’t understand. Does Hetzner not have enough servers to accommodate me? Wouldn’t knowing the size of the server be relevant if it’s an actual resource question?

I manage a very large OpenStack cluster for my day job and we just give people what they pay for. I’m having a hard time wrapping my head around this unless Hetzner might not be able to give me what I ultimately want to pay for, and if that’s the case, I wonder if they’re the right solution for me after all.

It also makes me worry about cloud elasticity.

Does anyone have any insights that can help me understand why keeping a low limit matters?

  • 7fb2adfb45bafcc01c80@lemmy.world
    OPEnglish
    91·
    11 months ago

    My identity infrastructure alone uses a whole bunch of servers.

    There are the three Kerberos servers, the two clusters of multiple LDAP servers behind HAProxy, the rabbitmq servers to pass requests around, the web servers also balanced/HA behind HAProxy… For me, service reliability and security are two of the biggest factors, so I isolate services and use HA when available.

    • 1984@lemmy.todayEnglish
      31·
      11 months ago

      Sounds really expensive… Do you have enough traffic to require so many servers?

    • Johnny 5@lemmy.worldEnglish
      2·
      11 months ago

      it wasn’t a criticism of your project, it’s just a layer of security for these companies. you asked for a raise and they apparently responded promptly.