Chances are most of us here are pretty tech-savvy and can spot phishing scams a mile off, but the older generation who haven’t grown up with the internet are now having to use it and are an easy target for scammers. Check in with your family and friends to make sure Granddad isn’t sending money to someone claiming to be Amazon, Grandma isn’t using “passw0rd” for every account, and the couple next door aren’t sharing their names, address, and bank details on Facebook!
I had an issue where my aged auntie was signed up to a big Virgin package (she only needed TV and phones) without her asking - first thing she knew was the home installation kit arrived, something she’d never order without checking with family tech support (me). When I rang them, they were good about fixing it and pretty much admitted that someone at the call centre had done it to get a bonus. Then it happened a second time, so I was back on the phone to them. They let me keep the home installation box the second time and drill make use of that very long Ethernet cable.
So the big companies can pull a fast one too. Be vigilant.
I look forward to the day when all sales people are replaced by a web page explaining the features
Well most call centre staff will be replaced by AI in a few years.