I purchased a refurbished 13 Pro (not from Apple, they don’t sell refurb 13’s yet). It’s in really fantastic condition (screen, exterior, camera, etc), however the Face ID does not work. The phone detects an issue with the depth camera, and doesn’t allow me to enter the setup.

This is not a big deal to me, especially since the phone is in such good condition. I don’t really mind using a pin to unlock the phone, though I would prefer Touch ID. I could send it back, but I’m not sure the next one I would get would be in as good of condition as this one.

Is there more to consider? Is Face ID a particularly useful feature (I’ve only ever had finger-print)? Is the depth camera used for any other critical functions or limit other functionalities of the phone? Thanks for the info!

  • letstalkaboutyrhair@alien.topBEnglish
    1·
    10 months ago

    Apple does sell refurbished 13 Pros, they just don’t have any in stock at the moment. It sounds like you bought a broken and used iPhone 13 Pro that looks okay, but I definitely would not consider it refurbished.

    I would return it – you’ll need to enter a passcode any time you unlock the phone, open certain apps, using Apple Pay, etc. Face ID is essentially seamless in use and you would be missing out on the actual ease of using an iPhone with Face ID.