I purchased a refurbished 13 Pro (not from Apple, they don’t sell refurb 13’s yet). It’s in really fantastic condition (screen, exterior, camera, etc), however the Face ID does not work. The phone detects an issue with the depth camera, and doesn’t allow me to enter the setup.
This is not a big deal to me, especially since the phone is in such good condition. I don’t really mind using a pin to unlock the phone, though I would prefer Touch ID. I could send it back, but I’m not sure the next one I would get would be in as good of condition as this one.
Is there more to consider? Is Face ID a particularly useful feature (I’ve only ever had finger-print)? Is the depth camera used for any other critical functions or limit other functionalities of the phone? Thanks for the info!
I don’t think you got what you paid for and therefore should return it.
100%. I once bought a refurbed iPhone with broken FaceID and I absolutely sent it back.
FaceID is honestly one of the best features on an iPhone. There’s nothing else as good out there that I’m aware of.
This iPhone FaceID is the best out there and it’s deeply integrated into many aspects of the phone that you’ll be missing out without even knowing. One thing that instantly comes to my mind is notifications glancing with Face ID. Like I usually have my phone on a stand on my desk while I’m gaming or working and when notification comes and my screen is locked, I can just glance to the phone to unlock and display the notification.
Like my friend would say, “I paid for the item, I want the full experience”
That’s fair, but still concerned whatever other one I get might be in worst condition (exterior, camera), but fully functional. I’m currently checking out the return process though as I’ll likely give it a shot.
If features are broken or not working then it’s not fully functional. If they’re advertising refurbished phones as fully functional but sending you broken ones then they don’t deserve your money. I’m glad you’re returning it!