Well, I really hoped that my Laptop will be delivered via DHL, but as it turns out, FedEx ships to Germany too…
And i´ve really seen it all, from Peoples Packages just going to Hong Kong for no reason, them not showing up, to one Persons Package even being bent 90°
And even my own experiences arent the best. last time they delivered something they just threw the package at me and ran away.
So, I just wanted to ask around if anyone actually has good experiences with them, now that I unwillingly trusted FedEx 1000€ of my Money that i likely will never see again
It was my first and only delivery by FedEx. I wasn’t at home so the delivery guy called me and asked if I knew a neighbor or if he should reroute it to my workplace. I took the second option and I got it the next day at work without a problem(Austria). But I guess u can always be unlucky no matter which delivery company.
Where I am in the States FedEx is generally fine but I get really annoyed with the fact that they let you sign for packages online but that signature does nothing. My Framework shipments and another shipment from Sony all required signatures on delivery but I signed online ahead of time because I knew I would be at work since they deliver here at around 12pm. Every time they take the package back to their warehouse and I have to drive 30-40 mins each way to pick it up.
I’ve had soooo many cases of FedEx delivering my stuff to one of my neighbors. I do occasionally get my neighbor’s packages too. Even though we all have well labeled houses.
Additionally FedEx does shit like give you some reasonable shipping date, then it gets delayed by 2 days, then when the delay ends up being only 1 day, they pat themselves on the back for an “early” delivery. The math ain’t mathing bro.
Any shipping company is only as good as its worst employee, with that in mind they are all potentially terrible. Keep in mind that if an employee could be hurt but stop a package from falling, the company would rather the package fall and get damaged, usually costs them less.
yes
ExpressOne is possibly the best delivery service right now, then there are the average ones like FoxPost, then there is the last resort such as GLS, and bottom of the barrel is FedEx.
FedEx in Germany is even worse than DPD and that’s hard. But I have the feeling they are more suited towards B2B here in Germany than all the other services as they don’t really have an infrastructure with pick up shops. I ended up mailing them that I pickup the package at their Hub here in the town I live. Luckily it’s only 10 minutes by car to their Hub. That was way easier than to coordinate a date as they basically only deliver when I am at work and don’t do weekend delivery. (I guess it’s extra and framework only offers weekday delivery via FedEx).
Fun thing is a return shipment you get a UPS Return label.
When FedEx delivered my Framework laptop, they didn’t update the tracking information (after November 24th, it showed a “delayed” notice and it was stuck in Tennessee , and couple that with the Thanksgiving holiday, my package was delivered a day late.
Thankfully, my package didn’t seemed to be damaged, and the things inside the box were really well packaged.
I’ve had dozens of packages delivered by various delivery companies (USPS, FedEx, and UPS) over the past three months, and thankfully I’ve hadn’t had any problems other than the aforementioned late delivery.
Also from Germany, no issues but I was supriced that the package arrived at 7:30 am
You didnt hand 1000€ over to FedEx. Framework handed 1000€ of their € to FedEx and until you get an undamaged laptop into your hands, that’s frameworks problem, not yours.
I live in germany and was scared as well but it did arrive in one piece. And luckily they even handed to me instead of throwing it.
They have had a weird route though. All okay though
As with any courier/delivery service it all depends where you live and how good or bad your local depot is. For some people FedEx will be the best of the lot, for others not so much. There’s no hard and fast rule. In my case FedEx generally outperforms UPS for deliveries. For others it might be the other way round.
In my case the local depot is going to “lose” your package unless you call immediately to their customer service line and force them to put it on a truck for delivery the next day. And then once the truck comes the delivery person will walk on your lawn, will ignore the stairs to your porch, and instead will throw your package over the porch railing resulting in at least a 4ft drop for the package, which more than likely will break it.
Luckily for my framework it came via FedEx Express for some reason, and it has to be signed for so that person actually came to the door and I actually got the package in hand instead of it being dropped.
As with any shipping company, a small number of packages can get lost or damaged in shipping. You won’t really hear people post about positive experiences but you’ll definitely hear people about bad experiences. Realistically, if any shipping company lost or damaged a significant number of their packages, they wouldn’t be in business. I’ve had several deliveries through Fedex and not even one has been lost or damaged.
It’s a textbook example of selection bias
lol, I also hate FedEx, but 3-day international delivery to east coast US was very fast and timely. At least this time :D
FedEx is inexplicably terrible at delivering packages considering that’s essentially all they do. However, they’re not definitely not the only ones (though never had issues with DHL).
FedEx is by far the worst of the bunch