Trade groups for Netflix, Disney, and others oppose an FTC proposal that would make it easier for people to cancel streaming and other subscriptions.
  • cassetti@kbin.social
    3·
    1 year ago

    Yeah, most people don’t realize your bank has your back. If you paid by card online, you’re protected in situations like this - the vendor then has 14 days responsibility to respond to your bank and tell them why they refused to cancel the service for the customer with a good enough excuse otherwise the customer almost always wins a chargeback.

    • Freeman@lemmy.pub
      2·
      1 year ago

      I will say mileage can vary. When I was a wee lad I had a tendency to use a debit card with my bank at the time (Suntrust), that had a visa logo. They would constantly not honor this, to the point of even joyfully over drafting me . And in fact on the day I went to close that account because the said if a vendor charged they account, it was out of their hands. Anyway I walked into a branch with cash to zero out the balance and close the account and they tried to tell me cash deposits were not immediate. I had to loudly read the agreement on their own pamphlet that cash deposits were immediate and they needed to close the account or stop all transactions right then.

      So some banks are shitty. Don’t use those banks, it’s your money and they have a fiduciary responsibility to honor your wishes on how it gets used.

      This is also the reason I don’t use debit cards or expose my bank accounts directly. I always use a Credit Card now and just pay that monthly. It gives me leverage on fraud charges.

      For the few services I have to have a bank account (ie: Venmo, cashapp, etc) I use a secondary bank account with a minimal balance tied to it to reduce risk b

      • cassetti@kbin.social
        1·
        1 year ago

        Lol yeah, my friend works at one of the larger banks and things are very different - she handles chargebacks and oven deals with people who file chargebacks on a $5 hot dog they just bought claiming they got food poisoning 10 minutes later. It’s insane what some banks let fly.

        Sucks suntrust is such a crummy bank - I would look elsewhere for banking lol.

        • Freeman@lemmy.pub
          1·
          1 year ago

          Yeah that is crazy. I really only handle chargebacks as a final “nuclear” option. But some companies are just setup that it’s really the only recourse.

          I also have a pretty long and fairly steady history witb said CC merchant. So it’s clearly not a pattern or abuse. I’m thinking I’ve maybe filed 3-4 in the last 10 years. And that’s with an average of 200-500 transactions a month on the account.

          • cassetti@kbin.social
            1·
            1 year ago

            I really only handle chargebacks as a final “nuclear” option

            As it should be. I have to deal with customers who literally wait until they see I generate a tracking number and scanned in at the post office before they call their bank later that day and file chargeback because they know half the time small businesses aren’t diligent enough to respond within the 14 day window provided by the banks in the chargeback process for refuting a dispute.

            I also have a pretty long and fairly steady history witb said CC merchant. So it’s clearly not a pattern or abuse. I’m thinking I’ve maybe filed 3-4 in the last 10 years. And that’s with an average of 200-500 transactions a month on the account.

            Yeah, as I’ve recently discovered, credit unions tend to offer better customer service than banks these days for all things from loans to banking in general.

            • Freeman@lemmy.pub
              1·
              1 year ago

              Yep. That’s why we are exclusively credit union customers.

              I don’t even carry an atm/debit card. Just a credit card. Also don’t do autopay for bills unless they will charge a CC. No autopay from bill pay at all.