Im looking for selfhosted opensource Ticket System supporting;
- LDAP Auth
- Mail notification
- Mail to Ticket
- Answer with mail
Any ideas ?
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We used Issuetrak.
osTicket, Freescout, Zammad or Request Tracker.
We use zammad as an MSP and absolutely love it. Feel free to ask any question
I need it for my internal IT … we use ITOP but we all hate it.
It is important that people can create tickets via mail and answer tickets via mail and using LDAP Auth …
I have 2 different support teams that cannot see each other’s tickets. Both teams have different support email addresses.
OSTicket is a good solution. Meets the above criteria.
Request Tracker
Depending on what you need, Znuny is great (we’re using it with ~1000 users)
GLPI should met your requirements
OSTicket. It’s free but also has a paid version… The free version is not crippled at all. Works great. Been using it for years to support students at a college.
