Dropped it from waist height in parking lot. Surprising how less durable this year’s iPhone is. My Xs and 13 Pro fell so many times with much more heights but only scuffs and dents. It seems to be the slight curve at the edge of the glass is causing the glass to be weak.
So do you get a brand new iPhone? Or refurbished one?
My understanding is that this early in the cycle it will be new. I recently had to get a replacement for my 15 PM and it comes in a plain box but is brand new and was manufactured a month later than my other one. Process is smooth af too as long as you don’t mind having a $1200+ hold on your card until they receive the old one. Mine wasn’t damaged, had a hardware issue, and since I have AC+ I didn’t have to spend an extra money for the service either.
Working for Asurion at one point, if it’s in America and they got the “insurance” through the cellphone company the answer is yes. I’ve never seen cell phone company insurance give anybody a new phone. Idk about insurance from Apple.
They give you a new device on a plain white box if needs to be changed or cannot be repaired… at least that’s how it was for my AirPods with applecare