I just wanted to give everyone a heads up on what I experienced today. I cracked my front screen and needed to get it replaced. I went through apples website, and made an appointment at a local Best Buy for today at 12:20PM.

The tldr is that there is currently a defect affecting new screens on the 14 Pro Max, and this defect is known to Apple. My phone was in working order when I took it to Best Buy, minus the cracked screen. The prediagnostic test showed that the only issue with my phone was that the screen was damaged. I agreed then to have it fixed, and paid the $379 + tax, which is apples pricing.

When I arrived at 4:30 to get my phone I was told there was an issue, and that it would be a few more hours. I arrived again at 6:30 and was told that my phone would not stop heating up to the point that it was shutting down. Due to this issue, the machine could not certify the part, and now my ambient light sensor will not work.

I worked with the Geek Squad regional manager, and he confirmed that this issue would have happened no matter where I went. There is currently no documentation from Apple about this issue, and the only reason he knew about it was because his area of operation includes PSU, and he has seen it multiple times over the past month.

Apple is sending a brand new pro max that will arrive in 3-5 days. In the meantime, I had to purchase an open box iPhone SE so that I can work tomorrow. I will be returning it once my new phone comes in. I will NOT owe anymore money for the new phone.

My suggestion, if you do not have Apple care and you need a screen replacement for this device, go to a Best Buy or something similar. I am 100% confident that if I would have went through Apple they would not have been so accommodating and I would have had to purchase a new phone.