After two phone calls, one escalation, and one visit to my local Apple Store, they gave me a new one. When I got there they were preparing to send it back, because they don’t do watch repairs apparently. The person helping me did not know how to “escalate?” A repair for an Ultra 2 so she called her manager and he said, just do an exchange even though is out of the return window. I got 10.0 back. And of-curse I turned off all Auto Update.
Side note, they asked to see if my phone was updated, and when they saw I had 17.1 they said you running a Beta! I said I don’t do Betas. The person goes 17.1 is not even out… I’m like yes it is lol, it’s 2-3 days old! And we went back and forth until I asked, check your phone to see if there is an update… and there it was lol. You would think they would have team meetings and crossovers right?
Had the same experience, only for a Series 9. Did a support call, and they set up an appointment. Went to the store, did the tests that confirmed it, and still had to call support. After an hour of back and forth got the express replacement approved. Still waiting for the express replacement to ship.