Most consumers hate the idea of AI-generated customer service

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Most consumers hate the idea of AI-generated customer service

www.techspot.com

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Technology@lemmy.worldEnglish · 4 months ago

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cross-posted to:
technology@lemmit.online

A majority (64%) of 5,728 people surveyed by Gartner in December 2023 said they would prefer companies not to use AI in their customer service. Additionally, 53%...

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