I’m the BI guy on my company, and everytime someone new come in it ask me via chat the address from the different BI dashboards and I always ask them to bookmark the pages and don’t rely on the chat history because for corporate policies it’s auto delete ever so and so.
IM is worse at searchability and retention (as implemented where I work.)
Email is worse for synchronous communication collaboration.
I’m the BI guy on my company, and everytime someone new come in it ask me via chat the address from the different BI dashboards and I always ask them to bookmark the pages and don’t rely on the chat history because for corporate policies it’s auto delete ever so and so.
So how do these faults affect how you use them?
I tend to communicate with people I know, trust, and like via IM
I tend to communicate with everyone else via email