In this case, “it looks like we received it” sounds like typical AI choosing a response that sounds right with no attention to its meaning.
I bought an electric start generator that stalled out after 20 minutes consistently, This unit can run all the essentials in my house whenever needed. I called and told the rep it runs great but all of a sudden it dies for no apparent reason.
He gave me full credit for it and told me to keep it or donate it.
I figured out the next day that is was my basement dehumidifier trying to turn on and the generator could not handle it.
It was fine the entire time. It runs on propane or gas and has a clone of a Yamaha engine and is made by WEN.
It’s not surprising here on Lemmy, but on pretty much every other site I’ve ever mentioned issues I’ve had with Amazon, the replies would be filled with people claiming it is the best customer service, that they’ve never had any issues with Amazon at all, and that it must be something I did to cause the problem.
Personally I stopped using Amazon on a regular basis almost a decade ago after it was clear that the company I first started using back in the mid 2000s was irrevocably changed for the worse.
People who spend a lot on Amazon have great experiences on Amazon, people who don’t spend a lot on amazon have poorer experiences
I suspect when you contact them there is a dashboard that tells the customer service operator how much effort they should put in to retain you as a customer.
the replies would be filled with
peoplebots claiming it is the best customer serviceThere are no
womenpeople on the internet.Or you let your hatred of corporations lead you off into fantasy land 🤷♂️
My family must have spent 50 or 60k at Amazon over the years and have never had more than an annoyance they was quickly fixed by a CSR.
But yeah, I guess we’re all getting tricked into liking the store 🙄
Let me reply in a language you will understand:
01000100 01101111 01101110 00100111 01110100 00100000 01101100 01100101 01110100 00100000 01110100 01101000 01100101 01101101 00100000 01101011 01101110 01101111 01110111 00100000 01110100 01101000 01100001 01110100 00100000 01110111 01100101 00100000 01100001 01110010 01100101 00100000 01101111 01101110 00100000 01001100 01100101 01101101 01101101 01111001 00101110
Nah, that’s just a cop-out if not an outright strawman.
And inventing a bunch of people who do nothing but sing the praises of amazon isn’t?
People have been shitting on Amazon for years, you haven’t exactly stumbled on a revelation. You’re not some outsider who’s the only one who sees the truth.
I had an ISP try to bill me for an unreturned modem five years ago.
I kept the receipt because I expected them to be so incompetent. Good luck.
They ALWAYS try that shit. They never don’t. I keep receipts and photos.
Y’all have to use ISP provided modems?
I told my ISP explicitly not to provide one as I owned my own
I was out of town when they set it up, guess what was installed
It took a year of calls for the rental to be taken off my bill and they never took the hardware back. I have lots of everything they said (recorded calls and told them I was too since 2 party state)
I love having 1 fucking Option!
With my ISP, it’s not an extra charge but included in the rest of the cost so it doesn’t cost me anything extra to use theirs and if/when it fails, I just have to ask for a replacement.
Sometimes. I use my own setup whenever possible. But that means I still have the equipment they delivered even though I never asked for it.
I had an ISP do the same when I moved out of an apartment in 2016. I still get calls from a collection agency. The number is blocked but if I check my “blocked calls” log it’s been nearly every weekday for 8 years.
Your credit must be completely fucked
Mine WAS hurting, then I filed fraud charges with the bureaus and copied the email that showed Comcast saying I didn’t owe them anything
Now it’s only experian that keeps getting them about every 6 months, after 4 reports they started vanishing off my report within a week automatically lol
Absolutely insane that companies can just say that you owe them money without ever actually contacting you, sell your “debt” to someone, and have that hurt your credit for 7 years
Maybe we can do that to them…
On the bright side two more years and it falls off their report anyway. It would be a mistake to pay it at this point.
Lol I guess so
I pull my credit report yearly. The ISP was never on it. Even if it was, after 7 years accounts are removed from your report.
Nice
Considering the debt is over 7 years old, it certainly shouldn’t be.
You just reminded me I’ve got to mail my modem back. Thanks!
Was it Crapcast? I bet it was Crapcast, it sounds like a Crapcast thing to do lol
It was spectrum Internet. Charter communications.
Formerly known as time Warner cable (TWC) changed their name to try and avoid all the bad rep they rightfully had (and still have).
Always demand a human support representative until it gives you the option to, then the actual human will usually manually process your refund if you complain about how the initial refund never happened.
Bonus chance of success if you’re a Prime member and say you’re thinking about cancelling.
Amazon gave me a partial refund for something that arrived with defects and then I requested a full refund because it turns out it was way more broken than I initially thought in exchange for sending it back but I never sent it back and they just approved the full refund.
There is nobody in charge at Amazon costumer support
Once had an order arrive on-time, but the tracking information never got updated and kept telling me the package was “running late” and pushing back the expected delivery date, and then after like a week of that they just said “sorry, it’s been delayed indefinitely” and gave me a refund. For an order I’d already received. And I mean, I wasn’t gonna be the one to tell 'em they were wrong.
My buddy ordered a 3090 during the covid craze from best buy. He gets an email. Delivery has been cancelled. Item refunded. Gets another email right after. Package delivered. He looks, there’s his free 3090. Lucky SOB.
Maaan, all I got was some stupid spatulas.
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That happened to me too, but they automatically sent me a replacement. I now had 2 huge rugs, so I just returned one for a refund.
I have two expensive suitcases now for that reason. I kept both.
It was probably cheaper for them to just refund you instead of processing a broken item and disposing of it themselves.
I ordered something like shampoo. It opened in the box and got everywhere. Amazon wanted me to return it for a refund. The box was soaked. No way I could have returned it.
Amazon will often just let you keep items, even if they refund it. It’s generally not worth the cost of shipping back, so they just eat the loss.
I dealt with something very similar recently and a call to support got it resolved. The chat bot… did not lol
I cancelled my Amazon prime account last year. I’m so happy to not give them money, and realize I don’t need them.
I USED to get amazing support from Amazon
Example: GTX 980TI on sale for 600 instead of 800 so I grab it, but the order doesn’t appear in my history? A day later it suddenly does and I’m charged FULL PRICE. Reach out to them to be like “where’s my $200 off?” And they sent back “shit fam you rite, should be $400” and refunded me the difference
Now: ordered some syrup pumps for coffee drink making, 4 pack (4 individual items sent in 1 box), one comes busted, ask for replacement on (1) item. Instead get auto-refund approved, a rude message saying “they’ll make an exception this time”, and the refund took 3 weeks
I don’t think companies understand that the words “we will make a one time exception for you as a courtesy” is the magic incantation to ensure that customer never returns.
I got that from Staples last week because they did me a real solid by refunding my online order they cancelled instead of going to a store with ID and the invoice and original credit card. Who the fuck goes to a physical store to get a refund on an online order the company themselves cancelled?!
Who the fuck goes to a physical store to get a refund on an online order the company themselves cancelled?!
I noticed many retailers making it uncomfortable to do any business besides buying from them.
Now every time I buy I have to worry about returns being a pain… Not worth the risk unless I must have it
Came full circle, capitalism
