I pre-ordered a pair of Jennen shoes (elevator shoes, so I can be a big boy) from their online site (they no longer have the shopfront on Johnstone street) and got asked for a tip at the end. For basically changing a stock allocation assignment. I had a whinge on their contact forms, and they replied “the tip function is optional”.

2 years later I emailed again, saying “I haven’t bought a replacement pair of shoes, all because of the audacity to ask for a tip. I get that it’s optional, but so is a cashier going ‘hey give me that twenty from your wallet’, and when the customer goes ‘wtf??’ the cashier replies ‘oh lol it’s optional’. You may have thought ‘you know, a tip screen could give us free money! What’s the harm?’, and I guess this follow up email is proof of that harm. Don’t bring tipping culture here please!”

I get this reply a day later, and can confirm the tip function is now gone. Loverly! Whinging may be one thing, but persistent whinging made the difference.

  • coffeeClean
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    9 months ago

    Nonetheless, the complaint was an important factor here.

    IMO not enough people complain. I’m ½ tempted to setup a system that mass prints postcards complaining about the countless enshitification of websites.