Companies Think Their Idiot Customers Will Accidentally Cancel Their Subscriptions if It's Too Easy
gizmodo.com
Trade groups told the FTC a simple "Click-to Cancel" proposal to easily quit subscriptions could actually lead customers to miss out on hot new deals.

Trade groups told the FTC a simple “Click-to Cancel” proposal to easily quit subscriptions could actually lead customers to miss out on hot new deals.

  • @TrontheTechieEnglish
    34•1 year ago

    I already don’t like Microsoft or its products, but how in the Holy Fuck is that legal? You can’t at least use the edge on Xbox for that same functionality?

    • @rivhi@lemmy.world
      English
      16•1 year ago

      I had a sub once to something, can’t remember what, but they forced me to call them to cancel.

      • skulblaka
        13•1 year ago

        I recently had to call AT&T to cancel their internet service when I was moving. There’s a link on their website that supposedly leads you to an unsubscribe option but in reality it just leads you to a broken page. I mentioned this while on the phone with the agent and he said “yes that’s correct you have to call us to cancel” like it was standard procedure.