Dear Andre,

I'm Gianpiero Morbello, serving as the Head of IOT and Ecosystem at Haier Europe.

 It's a pleasure to hear from you. We just received your email, and coincidentally, I was in the process of sending you a mail with a similar suggestion.

I want to emphasize Haier Europe's enthusiasm for supporting initiatives in the open world. Please note that our IOT vision revolves around a three-pillar strategy:

    achieving 100% connectivity for our appliances,
    opening our IOT infrastructure (we are aligned with Matter and extensively integrating third-party connections through APIs, and looking for any other opportunity it might be interesting),
    and the third pillar involves enhancing consumer value through the integration of various appliances and services, as an example we are pretty active in the energy management opening our platform to solution which are coming from energy providers.

Our strategy's cornerstone is the IOT platform and the HON app, introduced on AWS in 2020 with a focus on Privacy and Security by Design principles. We're delighted that our HON connected appliances and solutions have been well-received so the number of connected active consumers is growing day after day, with high level of satisfaction proven by the high rates we receive in the App stores.

Prioritizing the efficiency of HON functions when making AWS calls has been crucial, particularly in light of the notable increase in active users mentioned above. This focus enables us to effectively control costs.

Recently, we've observed a substantial increase in AWS calls attributed to your plugin, prompting the communication you previously received as standard protocol for our company, but as mentioned earlier, we are committed to transparency and keenly interested in collaborating with you not only to optimize your plugin in alignment with our cost control objectives, but also to cooperate in better serving your community.

I propose scheduling a call involving our IOT Technology department to address the issue comprehensively and respond to any questions both parties may have.

Hope to hear back from you soon.

Best regards

Gianpiero Morbello
Head of Brand & IOT
Haier Europe

If only they would have reached out this way the first time instead of a cease and desist, their brand getting dragged through the mud could have been avoided.

  • @Unchanged3656
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    1785 months ago

    Well, how about having a local API and have no calls at all to your cloud infrastructure? Probably too easy and you cannot lock people into your ecosystem.

    • Rentlar
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      165 months ago

      Someone tell Gianpiero! You could save up to 20% on Amazon fees in just 5 minutes. Commit to a Local API today!

      • @Unchanged3656
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        45 months ago

        Probably more. Your app can use the local API then as well. And AWS is insanely expensive, especially if you forget to block log ingestion to Cloudwatch (ask me how I know).

        • @jkrtn@lemmy.ml
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          15 months ago

          I’m cynical so I assume they are turning a profit selling user data. So the lost money is not from AWS expenses but from not having installed apps to steal more data.

    • @Auli@lemmy.ca
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      65 months ago

      Yep people should only purchase things that don’t require the cloud. Local control is the best.

    • @jkrtn@lemmy.ml
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      45 months ago

      I’m glad the people with this device are getting traction on using it with their HA, but holy hell this is a complete non-starter for me and I cannot understand why they got it in the first place. There’s no climate automation I would ever want that is worth a spying device connected to the internet and a spying app installed on my phone.

      • @ikidd@lemmy.world
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        35 months ago

        Extend this to robot vacuums. I have no clue in hell why anyone would want their vacuum connecting to a cloud service that won’t be there in 2 years.