Because they couldn’t. He bought the bag before they automatically tracked all purchasers with a unique ID on the bags they sell. The CEO of PD actively called the tip line.

  • CarrierLost
    link
    fedilink
    arrow-up
    1
    ·
    4 hours ago

    Yeah… that should be tied to the product, not a person. And it doesn’t need a unique serial number. Take the old one back, verify it’s not a fraud, send the replacement. If it’s a fraud, destroy it and let the customer know why, then offer them credit on a genuine piece.

    A backpack company doesn’t need to know who I am.